For patients
No more calling the clinic to ask where your prescription is.
Specialty medications can take time to clear insurance. Instinct is designed to give you one clear case from the moment your clinician writes the prescription through approval, medication change, pickup, or another documented outcome.
Six things Instinct is designed to make clear.
Designed for a secure patient page, with text or email alerts when enabled by your clinic.
- 01
Where it is
One case showing the latest connected or clinic-confirmed status.
- 02
Why it's delayed
A plain-language explanation when the reason is known.
- 03
Who has the next step
Your clinic, insurance, pharmacy, or you — clearly named when known.
- 04
What you need to do
If anything is needed from you, we ask once, clearly.
- 05
When it's approved
You are updated when your clinic receives or records the decision.
- 06
When it's ready
Pickup details appear after the pharmacy or clinic confirms them.
How you get it
If your clinic uses Instinct, you already have access.
After your visit, your clinic can send a secure link. Most information should come from the clinic; you are asked only when something important is missing or needs confirmation.
Don't see it? Ask your clinic about Instinct, or tell us about them.
Illustrative patient update · 7:42 PM
Good news — your medication is approved.
Your clinic recorded an approval for this sample case and sent the prescription to the selected specialty pharmacy. You will receive another update after the pharmacy confirms the medication is ready.
Status
Approved
Pharmacy
Greene Specialty
Next update
Pharmacy confirmation
Reply STOP to opt out · Reply HELP for support